What are the shipping charges?
If the total purchase amount is less than Rs.300 then customer has to pay Rs.35-85 depending on you zone per 500Grams as a Shipping Charge. The Shipping is Free of Cost for an order total of Rs.300 and above.
If payment is made via our secure Netbanking/ Credit Card/ Debit Card options or in the case of Bank transfer and cheque payments, then shipping is free of cost within India for an order total of Rs.300 and above.
COD (Cash on Delivery) is available for orders above Rs 250. An additional cash handling charge of Rs 35 is also applied for COD orders. Note that the Shipping is Free in case of COD payment option too for an order total of Rs.300 and above.
For any specific details regarding shipping please contact us at [email protected]
What if a product is currently out of stock in the size I want?
We usually replenish our stock as soon as possible but it might happen that some size will be out of stock in the design you like.
Just contact us at [email protected] and we’ll make sure that it is available as soon as possible.
How long will it take for my t-shirt to arrive?
Order that is completed before 11 am is shipped on the same day. Orders are usually delivered within 3-5 working days. In a case of unforeseen circumstances such as strikes, acts of God or inter-galactic rioting, the delivery time may increase by a few days. Orders that are completed on a Sunday, public holiday or after 11 am on a normal working day are shipped on the next working day.
What if I need an urgent delivery?
Please get in touch with us at [email protected] and we will be happy to help you out.
What are the charges for a bulk order?
E-Charges for a bulk order?
We will try to deliver a bulk order in the most efficient and cheapest manner. Please feel free to contact us at [email protected] with your order details and we will customize the delivery as per your needs.
How can I cancel my order?
- If you wish to cancel your order, you can get in touch with us at [email protected] as soon as possible with your order number. As long as your order has not been dispatched we can cancel your order.
2. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact us to inform them of the same.
3. For Prepaid order, the cancellation will also be done and the amount will be getting refunded to you via Payment Gateway directly into your Bank Account.
NOTE: Please go through our refund policy for brief information regarding Refund.
We at Master Torque strive to give you a quality product of your choice. However, if you are not happy with the received product for any reason, you can mail us at [email protected] and mail the product to us at the following address.
#29/30, 3rd Floor, 4BC Cross,
10th Main, Nandanam Colony,
Horamavu, Bangalore. 560043
Items will have to be in new condition and returned in their original packaging within 15 days of delivery.
What is the Exchange Policy?
If you are unhappy with the t-shirt that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another design or size, or offer credit on a future purchase, or provide you with a refund (COD handling charges are non-refundable).
If you have any further questions about the return/exchange policy then please contact us at [email protected]
Who bears the delivery charges of the items returned?
- If the product was returned due to any sort of product damage, then we will bear the delivery charges.
- If the product was returned for a change in design or size, then the delivery charges will have to be borne by the customer.