Q) Why signing is required?
A)Signing is required to save your purchase records while you can also track the order once they are placed and so the progress at each step.
Q) When will I get my stuff?
A)Master Torque currently ships from warehouses in Bangalore and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.
Please note: Master Torque reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
Q) Is my credit card information safe if I place an order online?
A) We use the latest security and encryption technologies to make sure your information stays private!
Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
A)Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page “How To Pay With Prepaid Gift Cards“. Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
Q) I can’t add items to my shopping cart, see my shopping cart or access My Account.
Q) What does my Order Status mean?
A)Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as “Order Received.” Once an order has been marked as “Order Processed,” it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Q) How can I tell if an item is in stock?
A)Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
Q) How do I know what size to get?
A)Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand’s web site, or better yet, ask us!
Q) What if my item doesn’t fit?
A)We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details
Q) What about closeouts? Can I exchange if it does not fit?
A)Yes you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.
Q) Does Master Torque Price Match?
A)Yes, we price match in many cases. Case in point: If there’s a competitor that offers any In-house product you need at a much lower price, just let us know and we’ll gladly match or beat that offer for you. Should you need assistance, chat with our customer service representatives.
Q) How does custom order work?
A) The design for the product has to share by you, and we will provide the samples within a week of time.
Q) So why should I buy from you instead of some other retailer?
A)Let our previous customers answer this question! Read our product review.
Have a question we didn’t answer? Contact Us